In recent months we have listened to our customers and worked closely with a couple of small business groups to rethink the way we deal with IT Support. This has enabled us to better re-invent our approach and how we deal with customer IT support. With this in mind, we have developed four new fixed priced support packages.

Each package has been designed to meet budgetary requirements of small business and help meet the needs of specialist IT & communications support. Not only will our support packages offer great value and a capped monthly fee, but each package will give you direct access to our IT & communication support team and infrastructure. We will be ready to assist you with any problem or question as and when they arise, no matter how small. As you need assistance or general support, you will have peace of mind of knowing that the costs have been fixed, no matter how long it takes to resolve. We will also give you a guaranteed response time and will proactively perform house keeping tasks to minimise potential downtime.

Should you also require help and advice when purchasing new IT & communication equipment for your business, we will be there to help free of charge - We will, in effect, be your 'virtual IT department'.

To outline the benefits of each package, please go to "I.T. Support » Sign Up". Should you have any question, queries or just wish to discuss any package in detail, please feel free to contact us with no obligation.

What You Get
Our support packages are very simple, you pay us to look after your machines and that's what we do. There is no hidden cost or small print stating that we only fix certain types of problems, we fix them all for a fixed monthly price.

Unlimited Free Telephone Technical Support
It is always in our best Interests to keep you going, that way you stay happy and tell other people about us.

No Call Out Charges
Should an onsite support call be required to fix an issue you will never pay a call out fee, all cost of the onsite support call will be covered by your support package.

Free Servicing
When you take up a Support Package with us, all of your machines are serviced Free Of Charge. This helps us fix any on-going problems you may have and ensures that you have the latest software updates loaded onto your machine.

Remote Support
On logging a support call with our support staff or online at our website, we will attempt to resolve the inquiry or fault by remote means, with the ability to escalate to a on-site support call to fix the problem.

Accountability
All Support Package Customers may request a statement of any active or historical support tickets for view any time available at rebarn.com.

Free I.T. Advice
As each machine is entered onto our database we build up a picture of what you have and what you could do to improve it, and as the advise is free you can do what you like with it, i.e. some companies that we deal with are tied in to buying from a central source but still use our know how to get the right equipment.


Units 12-14, Dinan Way Industrial Estate, Exmouth, Devon, EX8 4EZ.